I have been negotiating with my customers more than normal lately. Interestingly enough is how different each customer negotiates.  One is very up front, telling me what they want, how much they can give, all the while looking for a win-win situation for both my company and theirs. The other…

How do you react when confronted in a conversation with an opposing viewpoint?  I mean, one that really is against something that you believe, or something that you know for a fact is untrue, or just plain mean, or is even wrong. Well, for me, this happens all the time! …