Change It Up
In the mortgage industry, a loan officer works with a couple of other key folks to help him get a loan from start to finish. The basic process for most lenders is that a loan officer would work with a production assistant, a processor, an underwriter and a funder (not all lenders are the same but this is a general idea of who all is involved). From my business experience over the years, when you get a team that works well together, you all can have much more success and a lot less problems if you all stay together working as a team, continuing to refine what you do as you learn how everyone best operates.
My team got switched up last week.
My processor, who is probably the main person I interact with on my team and is one of the best processors in the region, is overloaded with loans from all the loan officers she supports. Because of this, management decided to unload a couple of loan officers from her plate and move me, along with a couple of other loan officers to be supported by a different seasoned loan officer that is newer to our company.
When I was first made aware of this change I was not kind about it at all! I sent a stern message to the processing manager stating I was not for this change at all, that I worked extremely well with my current processor and the one time I had a different processor for a loan while my current processor was on vacation that substitute processor did not do that great of a job.
What a bad attitude I had!
A Real Christian Businessman knows that change is inevitable! Being stern and not accepting what has been decided is not the color of someone being a team player. When a loan officer builds his business and does a higher amount of volume then it is more likely that management will leave the team together. In the early stages of a career in the mortgage industry changing up the players that are on a team is something that happens regularly I soon found out.
After I sent that email my head leveled out. A short time later I sent another email to the processing manager and apologized for my response and said I welcomed whatever changes they felt needed to be made as I wanted to be a team player. I am now working with my new processor and am building on a great future relationship going forward.
Take my example to heart Real Christian Businessmen! It is ok to voice your displeasure in a respectful way (as I did in my SECOND email) but don’t overreact when something like this happens to you. Change is inevitable and how we react to it is on display to everyone.
“People with understanding control their anger; a hot temper shows great foolishness.” Prov 14:29 (NLT)